Frequently Asked Questions
Everything you need to know about your swederm experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Depending on your location, standard delivery usually takes between 3 to 7 business days.
Are swederm products cruelty-free?
Yes, we are committed to ethical beauty. All swederm products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy for skincare items?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
Are your products suitable for sensitive skin?
Many of our formulas are designed with gentle ingredients suitable for sensitive skin. However, we always recommend checking the full ingredient list and performing a patch test before full application.