Returns & Exchanges
At swederm, we want you to be completely satisfied with your beauty experience. If a product does not meet your expectations, you can return or exchange it within 14 days of delivery, provided it remains in its original, unopened condition.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for your return.
Prepare the Package
Carefully pack the unused items in their original packaging to ensure they are protected during transit back to our facility.
Ship the Items
Affix the provided return shipping label to your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our team inspects the returned products, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing